FAQs

RETURNS/REFUNDS/CANCELLATIONS

We accept returns within two weeks of delivery ONLY if the item is damaged, defective, and unused.  All sales are final. Returns will either be replaced with a new product or store credit. Please contact us via email to process a return. Because we are a small company, we cannot modify or cancel orders after payment confirmation.

LOST PACKAGES

If you have received a delivery confirmation from the delivery carrier but have not physically received the package, please contact the delivery carrier to process a missing/lost package claim for a full refund of your order and shipping fees from the delivery carrier.  Once we send your package, we have no control over how or when the package is delivered.  The package may be lost, delivered to the wrong address, or stolen.  Please use your tracking number and proof of purchase to file a claim with the delivery carrier used to ship your order (UPS, USPS, DHL, or Fedex).

CONTACT US

You can contact us via our contact form below or by phone.  Emails and calls will be answered within 48 hours between the hours of 8am CST to 5pm CST on weekdays.  Emails and calls will not be answered on Sundays or holidays.